SodaMelt Official Website › Blog › SodaMelt 60-Day Money-Back Guarantee: 5 Steps to a Refund
SodaMelt 60-Day Money-Back Guarantee: 5 Steps to a Refund
The SodaMelt guarantee lasts 60 days and counts from the purchase date. Opened bottles qualify. To use it: call the order desk with your order ID, get a return authorisation, pack your details inside, post with tracking at your cost and wait for the refund. Return postage is yours.
- The guarantee runs 60 days from the date of purchase, not from delivery.
- Opened and empty bottles are accepted. The refund covers the purchase price of the bottles.
- Return postage is the buyer’s cost. Outbound shipping is not refunded.
- Refunds take 3 to 5 business days to process, then 5 to 10 days to show on the card.
- The order desk is +1 (302) 200-3480. The website email cannot see orders or start a refund.
- Returns go to 885 Second Avenue, Suite 2400, New York, NY 10017, USA, only after a return authorisation.
SodaMelt is a dietary supplement. It is not a drug and it is not FDA approved, and no supplement is. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. For a medical question, ask your doctor or pharmacist.
What does the SodaMelt 60-day money-back guarantee cover?
It is a purchase policy. You buy, you try, and if you are not happy for any reason, you can send the bottles back, even empty ones, and ask for a refund. That is the seller’s own offer, and the site accepts it as written. It is not a medical promise about what the capsule does.
The seller’s sentence also contains an appetite-style phrase. The site quotes that only inside quotation marks and does not repeat it as a finding, so we leave it out here. What counts for the refund is simple: sixty days, any reason, opened bottles included.
| It covers | It does not cover |
|---|---|
| Any reason, including a change of mind | The shipping you paid on the way out |
| Opened, part-used and empty bottles | The postage on the way back |
| The purchase price of the bottles | Extra time because the parcel was slow |
| A claim made inside 60 days of purchase | A claim made after day 60 |
The guarantee applies to bottles bought through this website’s hand-off to the seller’s checkout. A resale or marketplace bottle has no order record behind it.
When does the clock start, and how long do you really have?
The clock starts when the payment goes through. Dispatch does not move it. Delivery does not move it. The day you take your first capsule does not move it either. So a parcel that takes a week to arrive has already used a week of the window.
| Event | Does the clock move? | What it means for you |
|---|---|---|
| Payment goes through | The clock starts | Day one is the purchase date |
| Parcel is dispatched | No | Transit time is spent from the window |
| Parcel arrives | No | A bottle left in a drawer still spends days |
| You ask for a refund | The request must fall inside 60 days | The request is the deadline, not the posting |
| You post the bottles back | After the request is logged | The parcel can still be on its way after day 60 |
The point to hold on to: the call is the deadline. The parcel can follow.
Put a reminder in your phone on the day the order email arrives. Make it day 45. A call then is routine, while a call after day 60 is a favour you have to ask for.
Step by step: how do you claim the refund?
Call the order desk with your order ID
Dial +1 (302) 200-3480 inside the 60 days. The order ID is in your confirmation email. The website email cannot see orders, so it cannot begin a refund.
Get a return authorisation and the return address before you pack
A parcel nobody expects can be refused.
Put your details inside the box
Add a sheet with your full name, email and order ID. Parcels with no name inside are the usual cause of stuck refunds.
Send it tracked, and pay for it yourself
The buyer covers return postage. Hold on to the tracking number and the postage receipt until the money arrives.
Wait for the two clocks
The refund takes 3 to 5 business days to process, then 5 to 10 days to show on your card. The second wait belongs to your bank.
Know the exit before you enter
The order page shows the live price and guarantee terms. The 60 days start the moment the payment goes through.
Seller’s printed prices: one bottle $89 · three bottles $177 · six bottles $294 · 60-day money-back guarantee
See today’s price and guaranteeThe checkout shows the live price. Disclosure: Mysodamelt earns a commission when you order through this button, and the site says your price does not change.
How do you cancel an order or reach SodaMelt support?
Cancellations go through the order desk, never the website. Phone +1 (302) 200-3480 with your order ID at the first chance. The site lists cancellations, address changes, tracking and lot matching as desk matters, and it says an address can usually be changed before dispatch.
Support has two desks. The order desk sees orders. The website desk, at [email protected] on Mon-Fri 9:00am-5:00pm ET, handles corrections, sources and privacy and cannot start a refund. Have ready your order ID, the email you used at checkout, the name on the card and the tracking number if a parcel is the subject.
Which records should you keep before you need them?
A refund becomes a short call when you hold the right papers. Keep the order confirmation email, because it holds the order ID and the purchase date. Keep the dispatch email with the tracking number. When you claim, keep the return authorisation and the postage receipt with its tracking number.
Also read the base of the bottle once, on the day it arrives, and note the lot code and best-before date. If you buy several bottles, that one note saves you reading each base later. Store the spares somewhere cool and dry, as the label asks.
Which pack finishes inside the 60 days?
One bottle does. At one capsule a day it lasts 30 days, which leaves another month to decide and to claim. Three bottles last 90 days, so one bottle is still sealed when the window closes. Six bottles last 180 days, so four bottles are still sealed on day 60.
That is why the guarantee works best for a first purchase of one bottle. A larger pack is a repeat purchase you can make later, once you know the capsule suits you. The guarantee does not stretch because your pack is big.
What if the capsule upsets you before day 60?
Stop, and put your health first. The label asks for a physician’s advice in several cases, and the site lists warning signs such as blood in the stool, strong pain and vomiting. A bowel that no longer works without the capsule is another. A refund is the least urgent part of that.
Once you are safe, call the order desk the same week. Do not finish the bottle to be fair to it. There is no smaller dose than one capsule, and the guarantee names opened bottles for exactly this case.
Frequently asked questions
Does SodaMelt come with a money-back guarantee?
Yes. It runs 60 days from the day you buy, and bottles you have opened or emptied still qualify. To start a claim, phone +1 (302) 200-3480 with your order ID.
When do the SodaMelt 60 days start?
On the purchase date. They do not wait for delivery or for the day you take your first capsule.
Who covers the postage back?
You do. Choose a tracked service and keep the receipt and tracking number until the money is returned.
How long until the money is back?
Processing takes 3 to 5 business days. Then allow 5 to 10 days for the card to show it, a stretch that depends on your bank.
Does the guarantee refund my shipping?
No. It refunds the purchase price of the bottles. Outbound shipping and return postage sit outside it.
What if I miss the 60 days?
The policy does not cover a claim after day 60. You can still call the order desk and ask, but the answer is theirs to give.
Our view
The guarantee is the part of this offer we would lean on. Sixty days with opened bottles accepted is a clear, testable term, and it is the one mark on the carton that a buyer can check by using it. Its weak points are plain too: you pay the return postage, you lose the outbound shipping, and the clock starts at purchase.
Use it deliberately. Pick a pack you can finish, write the day-45 reminder and keep the order email. If you stop because of how you feel, speak to a doctor first and treat the refund as a second step.
Sixty days to decide
One bottle is 30 capsules and ends well inside the window. The refund steps above are the same on every pack.
Seller’s printed prices: one bottle $89 · three bottles $177 · six bottles $294 · 60-day money-back guarantee
See today’s price and guaranteeThe checkout shows the live price. Disclosure: Mysodamelt earns a commission when you order through this button, and the site says your price does not change.
Last updated . Medical review by Dr. Savita Srivastava, MD, .